topic data not working in Get Support

data not working

Steve92 — Sun, 23 Feb 2025 21:20:31 GMT

I can't get data on my phone for the last couple of weeks. I have data turned on I'm not passed my limit. Any ideas?

Re: data not working

Dunkman — Sun, 23 Feb 2025 20:36:37 GMT

@Steve92

More details would be helpful.

Did data work before?

New customer versus old?

Texting and talk working?

Which model phone? Apple versus Android?

Usually we recommend rebooting your phone. Then try network reset of phone (note; this willl erase any saved Wifi passwords)

Re: data not working

slusagm — Sun, 23 Feb 2025 20:37:43 GMT

What phone do you have ? And do you have voice calls working?

Try Reset Network Settings. Also, try sim on another phone

Re: data not working

BKNS27 — Sun, 23 Feb 2025 21:12:19 GMT

@Steve92

Did you login to your account online or the PM app and check how much data you have left?

Re: data not working

Steve92 — Mon, 24 Feb 2025 00:01:14 GMT

OK, this got sorted. Thanks for the suggestions, but apparently I needed to change/update my APN settings. I think this has happened before for some mysterious reasons.

Problem solved - till next time.