topic Re: Esim in Get Support

Esim

Fashyne — Sun, 23 Feb 2025 20:48:58 GMT

No sim card arrived...

Can I use esim ... if so how do I activate it?

Thanks

Chalupa_Batman — Sun, 23 Feb 2025 18:24:41 GMT

@Fashyne wrote:
No sim card arrived...
Can I use esim ... if so how do I activate it?

Thanks

If you've ordered a SIM card and want to switch to an eSIM, you need to reach out to a CS Agent to fix it on their end.

If you receive an error message that you are unable to open a ticket, send a private message to a CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 .

A Customer Service Agent will reply to your community inbox here:

BKNS27 — Sun, 23 Feb 2025 18:55:18 GMT

When did you order the SIM?

It could take up to 3 weeks to arrive but normally 10 business days (2 weeks).

You might want to check to see if your phh hi one is eSIM compatible first before switching.