topic Re: Long distance calls in Get Support

Problem with payment charged twice

hlsbritto — Tue, 04 Jan 2022 23:04:33 GMT

I've paid the bill twice, how do I get the chargeback?

Re: Problem with payment charged twice

LEGO — Wed, 30 May 2018 16:51:51 GMT

You will need to send a private message to a Moderator_Team, they will help to resolve your problem!
Here is the link: click here
In your message, please provide your name, Public Mobile account number or phone number and PIN.
Good luck!

Contact Support hours of operation:
Monday - Friday 9AM (EDT) - 9PM (EDT) Saturday - Sunday 9AM (EDT) - 7:30PM (EDT)

Re: Problem with payment charged twice

Acekiller — Wed, 30 May 2018 18:27:33 GMT

this problem seems to be happending more and more often

Re: Problem with payment charged twice

Luddite — Wed, 30 May 2018 20:03:34 GMT

@Acekiller wrote:
this problem seems to be happending more and more often

Fortunately, still a blessing few receive.

Re: Problem with payment charged twice

Anonymous — Wed, 30 May 2018 20:30:18 GMT

you need send a private message Click here

In your message put it, please include .
- your account number , if you have it , or email address .
- your phone number and 4 digit PIN .
- your name .
- Detailed explanation of specific
- them can help you a lot nice team service

Good Luck

Re: Problem with payment charged twice

computergeek541 — Thu, 31 May 2018 03:54:40 GMT

@hlsbritto wrote:
I've paid the bill twice, how do I get the chargeback?

If this is a case of Public Mobile's system incorrectly charging your twice because of some of type of billing system error, you will have to ask a moderator to issue a refund to you.

On a side note, the process of a "chargeback" involves having your card issuer formally dispute the charge and attempt to have the payment reversed. That really should only be a last resort and be done only if things can't get fixed through normal channels.

If this is a case of the customer accidently paying twice (for example, forgetting that the bill was already paid last week), Public Mobile would be under no obligation to provide a refund. You could still ask though, and hopefully, they can help you out. Otherise, any such accidental payment would remain in your Public Mobile account balance and would be used to pay for your plan's next renewal.

Re: Problem with payment charged twice

miriamanunziato — Tue, 15 Jan 2019 23:55:56 GMT

Hello,

Every month i pay on the 28th, today i needed to add a long distance plan to make a phone call, i got charged a full amount on January 15. So my questions are the following, why do i have to pay the full amount when i just paid Dece 28 and even after doing the payment i still can't make a long distance call to British Columbia. thanks

Re: Problem with payment charged twice

Dunkman — Wed, 16 Jan 2019 00:07:06 GMT

@miriamanunziato

You may want to screenshot your payment history page to give us a better idea what happened (omitt personal information).

If you bought the long distance add on, you should have been charged either

1. 200 U.S. & Canada Long Distance minutes $8

2. 400 International Long Distance minutes $15

Re: Problem with payment charged twice

miriamanunziato — Wed, 16 Jan 2019 00:12:42 GMT

Re: Problem with payment charged twice

krazykiwi — Wed, 16 Jan 2019 00:12:50 GMT

@miriamanunziato wrote:
Hello,
Every month i pay on the 28th, today i needed to add a long distance plan to make a phone call, i got charged a full amount on January 15. So my questions are the following, why do i have to pay the full amount when i just paid Dece 28 and even after doing the payment i still can't make a long distance call to British Columbia. thanks

Hi,

What do you mean by full amount. When adding an add-on you are only required to add the amount that is required and if I remember correctly you get to choose how much you want to add to your account. If you change your plan immediately then it will ask for the full amount of the new plan and you lose anything you previously had.

If either response to your particular request leads to the resolution of your issue , please help other community members by marking that post as the solution. Thank You

Re: Problem with payment charged twice

krazykiwi — Wed, 16 Jan 2019 00:18:21 GMT

@miriamanunziato

It appears to me that you have a Build your own plan and on Dec 28 you got it with 2gb of 4gLTE and today you got the same build your own with 4gb of 4gLTE. I do not see an add-on there.

EDIT: If this is the case it would be considered a plan change hence why it charged you the full amount of the new plan.

Re: Problem with payment charged twice

Dunkman — Wed, 16 Jan 2019 00:19:44 GMT

@miriamanunziato

Looking at your payment history, you switched plans to one with long distance calling. Yes, then you would have need to pay the full month and you will NOT be getting refund on the unused portion of the original plan.

You could have bought a long distance add on as I mentioned in previous post. Since PM is prepaid, they do not refund unused portion of plans when switching or canceling plans.

If you made a "mistake" and just wanted to add a long distance add on/package to your original plan, you might want to try to contact moderator to see whether they can help. However, expect 2-3 day wait and no guarantees that they will be able to change things.

You can send a private message to moderator through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Problem with payment charged twice

miriamanunziato — Wed, 16 Jan 2019 00:20:19 GMT

ok, today i just added long distance and more data, what i dont understand why i got charged today 57 dollars, instead of just paying for the add ons. So i paid $47 on December 28 and $57 dollars on Jan 15 instead of the end of the month. Is there any way i can talk to someone? Also after i paid for the long distance plan i m not able to make a long distance call.

Re: Problem with payment charged twice

miriamanunziato — Wed, 16 Jan 2019 00:21:57 GMT

I just wanted to add more data and add long distance to be able to make a phone call, it's kind of ridiculos that in 15 days i paid almost $100

Re: Problem with payment charged twice

Dunkman — Wed, 16 Jan 2019 00:28:12 GMT

@miriamanunziato

The self service account page can be sometimes tricky to manage. You did not buy extra add ons, but you basically changed plans. That is why you payed the full month. The data add on costs $30 for 1 GB, while the long distance add ons is what I described above.

~~Try re-booting your phone for the long distance to work. Use 1- (XXX) - XXX- XXXX when dialing long distance.~~ Edit: looking at payment history, you only have provincial wide calling as mentioned by krazykiwi.

You can only communicate via private messaging as described in above post, but expect some time for response. No call center or live chat with PM.

Re: Problem with payment charged twice

krazykiwi — Wed, 16 Jan 2019 00:25:44 GMT

@miriamanunziato wrote:
I just wanted to add more data and add long distance to be able to make a phone call, it's kind of ridiculos that in 15 days i paid almost $100

I do not see where you added Long Distance at all. I see that instead of adding more data you actually choose another plan which may appear to look like you added data but you didn't. Either way, it is not what you intended to do so do as @Dunkman mentioned and contact the MODs. It will take awhile and as you did not add long distance you can go back in and do that. Be careful to go to the add-on section and not the part for build your own.

Re: Problem with payment charged twice

krazykiwi — Wed, 16 Jan 2019 00:27:41 GMT

@Dunkman wrote:
@miriamanunziato
The self service account page can be sometimes tricky to manage. You did not buy extra add ons, but you basically changed plans. That is why you payed the full month. The data add on costs $30 for 1 GB, while the long distance add ons is what I described above.

Try re-booting your phone for the long distance to work. Use 1- (XXX) - XXX- XXXX when dialing long distance.

You can only communicate via private messaging as described in above post, but expect some time for response. No call center or live chat with PM.

@Dunkman I do not see the LD add-on, can you point out where it is shown?

Re: Problem with payment charged twice

Dunkman — Wed, 16 Jan 2019 00:31:25 GMT

@krazykiwi

You are right. I changed and edited my initial post. Only provincial wide calling.

Re: Problem with payment charged twice

krazykiwi — Wed, 16 Jan 2019 00:35:41 GMT

@miriamanunziato wrote:
I just wanted to add more data and add long distance to be able to make a phone call, it's kind of ridiculos that in 15 days i paid almost $100

I would evaluate your need for 4G LTE. The 3 g here is on the LTE network so you don't see any of the latency problems that was present with a true 3g network. If not needed the 3g plans are a much better deal!

Re: Problem with payment charged twice

miriamanunziato — Thu, 17 Jan 2019 19:06:24 GMT

Hello, I just checked my account and nothing has been resvolved, i can't even make long distance phone calls.