topic Re: How to pay my overdo balance in Get Support

How to pay my overdo balance

Muffin57 — Sat, 22 Feb 2025 21:21:45 GMT

Hi my account is right now suspended and I would like to pay for my overdo payment and resolved this matter.

Re: How to pay my overdo balance

TheSterlinger — Sat, 22 Feb 2025 21:31:40 GMT

Sign into your account and click pay and resume services.

https://myaccount.publicmobile.ca/en/account/payment/funds/card

Or if you have a credit card on file already you can call *611 and pay that way.

Or purchase a voucher from a service station or supermarket that sells Public Mobile Vouchers and load to account.

Re: How to pay my overdo balance

Chalupa_Batman — Sat, 22 Feb 2025 21:31:41 GMT

@Muffin57 wrote:
Hi my account is right now suspended and I would like to pay for my overdo payment and resolved this matter.

Hi @Muffin57

You can log into your account and make a manual payment. Here's a direct link.

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

Re: How to pay my overdo balance

computergeek541 — Sun, 23 Feb 2025 06:23:52 GMT

@Chalupa_Batman wrote:
@Muffin57 wrote:
Hi my account is right now suspended and I would like to pay for my overdo payment and resolved this matter.
Hi @Muffin57
You can log into your account and make a manual payment. Here's a direct link.
https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

The above link only allows a customer to disable/enable autopay or to update the card infromatoin. It doesn't allow a manual payment to be made.

Re: How to pay my overdo balance

Muffin57 — Mon, 24 Feb 2025 16:05:43 GMT

Hi Computergeek541

Thank you for the information I will do that right away. It tells me for my address postal code and they're going to be sending me a new SIM card? Can I still keep my same phone number?

Re: How to pay my overdo balance

computergeek541 — Mon, 24 Feb 2025 20:26:01 GMT

@Muffin57 wrote:
Thank you for the information I will do that right away. It tells me for my address postal code and they're going to be sending me a new SIM card? Can I still keep my same phone number?

Resuming service on a suspended Public Mobile account does not require a new SIM card. A payment needs to be made on your existing Public Mobile account.