topic Customer support agent in Get Support

Customer support agent

Klucha — Sun, 23 Feb 2025 01:43:09 GMT

Hi,

is there a way to get help from c customer, support agent and how

Re: Customer support agent

BKNS27 — Sun, 23 Feb 2025 01:51:37 GMT

@Klucha

You can contact by dm them directly

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

or click on the Chatbot and type in Submit a Ticket or Contact CS_Agent.

If it is a common issue. Members here can help you quicker. Agents may take up to 2 - 4 hours to get back to you. Their hours are 9:00am to 10:00pm EST.

Re: Customer support agent

TheSterlinger — Sun, 23 Feb 2025 01:51:00 GMT

To reach customer service agents your supposed to sign into your account and use the chatbot to create a ticket.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Customer support agent

computergeek541 — Sun, 23 Feb 2025 06:16:03 GMT

@BKNS27 wrote:
@Klucha
You can contact by dm them directly
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
or click on the Chatbot and type in Submit a Ticket or Contact CS_Agent.
If it is a common issue. Members here can help you quicker. Agents may take up to 2 - 4 hours to get back to you. Their hours are 9:00am to 10:00pm EST.

Customers are required to use the chatbot to open tickets. Sending a direct private message is only to be done as a last resort (or currently when a customer is unable to log into Self Serve).