topic Re: Double Payment in Get Support

Double Payment

SamK148 — Sat, 22 Feb 2025 14:35:07 GMT

Hello, I had lost/replaced my debit card a few weeks ago and had to get a new debit card. Yesterday, my plan ran out/expired and I then tried to attach my new card to my plan was double charged for two separate plan yesterday on February 21st. Can you please cancel one of these transactions/make sure these transactions don’t reoccur. Thank you.

Re: Double Payment

hTideGnow — Sat, 22 Feb 2025 14:38:38 GMT

HI @SamK148

first confirm if you see the "duplicated" transaction showed up as Available funds. If it is, then you can leave the money for next renewal without doing anything

if you only see $0 in Available funds, then check payment history on My Account as well and see if PM really charged you again

if you need PM support agent to confirm or help, please submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Double Payment

SamK148 — Sat, 22 Feb 2025 14:43:34 GMT

It appears I picked the wrong Plan on top of my existing plan that I had renewed because I thought it didn’t go through. I would like to cancel & be refunded for the $40 Phoenix 60GB ULUS plan if possible as it was not my intention.

Re: Double Payment

hTideGnow — Sat, 22 Feb 2025 14:54:15 GMT

hi @SamK148

so, you click "Change now" on plan change page. Usually PM is prepaid carrier and do not provide refund. But since you were making change to credit card and clicked wrong, it is possible PM support agent can help.

We are only customers here, so you need to submit ticket as what I said above.