topic Sim Swap Fraud in Get Support

Sim Swap Fraud

iseestars — Sun, 23 Feb 2025 16:58:45 GMT

Last night I believe I was the victim of a sim swap fraud. The fraudster managed to transfer my eSIM onto their phone and used it to gain access to my bank.

i have never given out my password or any sensitive information.

I want information about how the fraudster was able to do this when they should have needed 2 step verification to transfer the eSIM and they did not have access to my email and only gained access to my phone number after transferring the sim.

why were they allowed to do this? I can’t even speak to anyone at Public but I need information about how they were able to do this to provide to my bank. I want a resolution asap and hope to speak to a support agent soon.

@CS_Agent

Re: Sim Swap Fraud

BKNS27 — Sat, 22 Feb 2025 08:03:10 GMT

@iseestars

You will need to contact a CS_Agent to investigate by dm them directly. No verbal communication with an agent…only messaging.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Staff hours are 9:00 to 10:00pm EST.

Re: Sim Swap Fraud

Dunkman — Sun, 23 Feb 2025 16:59:26 GMT

@iseestars

Sorry to hear about your troubles. Scammers are very sophisticated these days. Maybe some malware, phishing scheme, etc.

Here is some additional information:

https://www.publicmobile.ca/en/get-help/articles/sim-swap-fraud