topic Re: Data usage wonky in Get Support

Data usage wonky

G6q — Sat, 22 Feb 2025 04:08:08 GMT

I upped my subscription from the 1GB/$19 plan to 3GB/$20 plan on the 17th and the data usage is showing as 0.11GB/9GB. Not sure whats going on. I manually checked the usage history and the usage adds up to under 13MB (i have not left home since then so Wifi, **bleep** snow).

13MB makes sense, not sure where the 0.11GB came from.

Re: Data usage wonky

slusagm — Sat, 22 Feb 2025 04:38:03 GMT

try again using browser with Incognito mode. The problem with the data could be that of cache problem, Incognito mode can resolve it

Re: Data usage wonky

G6q — Sat, 22 Feb 2025 04:38:44 GMT

@slusagm wrote:
try again using browser with Incognito mode. The problem with the data could be that of cache problem, Incognito mode can resolve it

I always use incognito when signing in so not an issue.

Re: Data usage wonky

slusagm — Sat, 22 Feb 2025 04:41:06 GMT

some people notice there is an 100Mb buffer usage. They said turn off turn off mobile data, then toggle in and out of airplane mode, it will reset that and show the actual amount.

Re: Data usage wonky

umnikke8 — Sat, 22 Feb 2025 04:41:19 GMT

The data usage system on Public always shows 100MB more than actual usage. It works itself out in the end, but it always shows an incorrect amount. Who made the decision to do something so silly is beyond me.

Re: Data usage wonky

G6q — Sat, 22 Feb 2025 04:44:06 GMT

@umnikke8 wrote:
The data usage system on Public always shows 100MB more than actual usage. It works itself out in the end, but it always shows an incorrect amount. Who made the decision to do something so silly is beyond me.

That is messed up. Will i get cut off 100MB early if i near the monthly cap?

Re: Data usage wonky

slusagm — Sat, 22 Feb 2025 05:19:43 GMT

no, you will get the extra 100Mb back. So, since you have a 9GB plan, you will still be consuming the full 9GB, you won't get 100Mb less because of that "bug"