topic Re: $5.60 Charge when Upgrading Plan in Get Support

$5.60 Charge when Upgrading Plan

carpioalc — Sat, 22 Feb 2025 00:03:37 GMT

My wife and I recently upgraded our plan, and we both noticed an additional $5.60 charge (total of $11.20 for 2 mobile plans) when the new plan became effective. Was there prior disclosure of this fee to all members? Or could it be a spurious charge?

Re: $5.60 Charge when Upgrading Plan

hairbag1 — Sat, 22 Feb 2025 00:11:40 GMT

@carpioalc

which plan did you originally have and which did you upgrade to ?

Re: $5.60 Charge when Upgrading Plan

carpioalc — Sat, 22 Feb 2025 00:24:20 GMT

We both upgraded from the $34 US-Can 50GB to the $35 US-Can 75GB plan.

Re: $5.60 Charge when Upgrading Plan

hairbag1 — Sat, 22 Feb 2025 00:30:09 GMT

@carpioalc

@carpioalc wrote:
We both upgraded from the $34 US-Can 50GB to the $35 US-Can 75GB plan.

you'll only be required to pay costs for the new plan you each opted for ..so $35 + tax x 2. if you didn't "buy" anything else, you can click on the orange bubble, lower right side of the page to start process of Customer Support. They'll look in to your account to determine what those charges were for.

Re: $5.60 Charge when Upgrading Plan

BKNS27 — Sat, 22 Feb 2025 02:08:42 GMT

@carpioalc

You can check the reason for the charges in your account under Payment tab>Estimate Upcoming Payment.

If it doesn’t look right then contact a CS_Agent.

Re: $5.60 Charge when Upgrading Plan

carpioalc — Sat, 22 Feb 2025 02:51:12 GMT

I did what you suggested and get USELESS AI-GENERATED REPLIES. I changed my plan in Dec 2024 and the repetitive replies referred to notices given to "SOME CUSTOMERS" in March / April 2024 or 8 MONTHS BEFORE I CHANGED MY PLAN so any advice at the time would not have affected me. USELESS REPLIES. So I guess customers like myself have no other recourse than accept whatever Public Mobile does?

Re: $5.60 Charge when Upgrading Plan

hairbag1 — Sat, 22 Feb 2025 03:04:02 GMT

@carpioalc wrote:
I did what you suggested and get USELESS AI-GENERATED REPLIES. I changed my plan in Dec 2024 and the repetitive replies referred to notices given to "SOME CUSTOMERS" in March / April 2024 or 8 MONTHS BEFORE I CHANGED MY PLAN so any advice at the time would not have affected me. USELESS REPLIES. So I guess customers like myself have no other recourse than accept whatever Public Mobile does?

to start process of Customer Support, try this link if you have problems using the method I initially suggested...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437