topic Re: Landline Phone Number Transfer in Get Support

Re: Landline Phone Number Transfer

Jquan — Fri, 21 Feb 2025 15:44:24 GMT

It did not work for me

Re: Landline Phone Number Transfer

slusagm — Fri, 21 Feb 2025 15:55:42 GMT

can you confirm what did not work for you? the login did not work? or the port did not work and you cannot receive calls ? or you cannot even make outgoing calls?

Re: Landline Phone Number Transfer

eddieO — Fri, 21 Feb 2025 16:55:54 GMT

@Jquan how long have you been waiting for the landline transfer? Unlike cell number transfers which usually only takes a few hours, landline transfers take several days. If you have been waiting for more than 3 days you can reach a support agent to see if they have any updates for you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: Landline Phone Number Transfer

Chalupa_Batman — Fri, 21 Feb 2025 17:31:29 GMT

@Jquan wrote:
It did not work for me

Hello @Jquan

Landlines can take up to 7 business days to port over. Granted, the only way to find out if the port worked is if your landline no longer works. However, depending on your service, they may have given you a temporary number. Since you won't actually be able to see the port happen, that would take a reboot of your phone. Or, if you log into your account under profile, you'd see the number change.

Re: Landline Phone Number Transfer

computergeek541 — Fri, 21 Feb 2025 20:09:29 GMT

@Chalupa_Batman wrote:
@Jquan wrote:
It did not work for me
Hello @Jquan
Landlines can take up to 7 business days to port over. Granted, the only way to find out if the port worked is if your landline no longer works. However, depending on your service, they may have given you a temporary number. Since you won't actually be able to see the port happen, that would take a reboot of your phone. Or, if you log into your account under profile, you'd see the number change.

Public Mobile's self serve account does not give any indication of whether porting has completed. Whenever a Public Mobile request a phone number to be ported in, any temporary phone number will immediately be replaced and be reflected in the self serve account. This happens before porting has even been completed.

Re: Landline Phone Number Transfer

Jquan — Fri, 21 Feb 2025 20:35:39 GMT

The request is only 12 hrs, I know that the number is not move yet since I still can call the landline. My question is I was not able to log on eversafe Id. Not sure that I have to move over in order to log on to eversafe ID. Any idea?

Re: Landline Phone Number Transfer

Jquan — Fri, 21 Feb 2025 20:45:43 GMT

I can not log on to eversafe; I can make the call but not able to receive the call.