topic Service not working in Get Support

Service not working

walkerjrcw — Fri, 21 Feb 2025 20:17:05 GMT

For some reason it says my service is not working even thogh my payment has not been taken out yet, which is suppose to be today.

Re: Service not working

hairbag1 — Fri, 21 Feb 2025 15:29:52 GMT

@walkerjrcw

please confirm...is talk / text / data not working right now ?

Re: Service not working

BKNS27 — Fri, 21 Feb 2025 15:30:06 GMT

@walkerjrcw

Check to see if there is an outage in your area. There was several back east.

https://istheservicedowncanada.com/status/telus/map

Re: Service not working

walkerjrcw — Fri, 21 Feb 2025 15:33:20 GMT

Yes, everything is not working. Im in the West

Re: Service not working

walkerjrcw — Fri, 21 Feb 2025 15:33:48 GMT

It also says I may be out of data.

Re: Service not working

slusagm — Fri, 21 Feb 2025 15:39:04 GMT

so, you have no service at all?

autopay could fail. Login My Account again using Incognito mode to confirm if the cycle shows a new one already. Check Payment history page and see if PM took the money today or yesterday

And reboot the phone and check

but if it shows PM didn't take the money, there should be a button Pay and Resume services for you to make a manual payment to resume

Re: Service not working

walkerjrcw — Fri, 21 Feb 2025 15:45:48 GMT

Payment hasn't come out and I do not see a button for pay and resume.

Re: Service not working

slusagm — Fri, 21 Feb 2025 15:52:34 GMT

@walkerjrcw

use this link to load enough fund for the renewal.

https://myaccount.publicmobile.ca/en/account/payment/funds/card

Then logout, wait 5 mins and log back in and check if account renewed. If it is, reboot phone

Re: Service not working

walkerjrcw — Fri, 21 Feb 2025 16:01:43 GMT

That worked. Thank you so much. My payday was today and it must have tried to take it out yesterday.

Re: Service not working

slusagm — Fri, 21 Feb 2025 16:58:04 GMT

glad it works

PM is on a 30 days cycle and not monthly. So, make sure you aware the renewal day will be different.