topic Re: can't receive calls and texts in Get Support

can't receive calls and texts

Stanislaw24 — Fri, 21 Feb 2025 03:19:25 GMT

I started a subscription on February the 15th. I can not recieve calls or texts messages from others and can not login into my account.

Re: can't receive calls and texts

slusagm — Fri, 21 Feb 2025 03:20:20 GMT

did you reply Yes to your old provider's porting authorization text?

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

Re: can't receive calls and texts

computergeek541 — Fri, 21 Feb 2025 04:15:58 GMT

@slusagm wrote:
did you reply Yes to your old provider's porting authorization text?
there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

It hasn't yet been established that there is a number porting issue or even if the customer has even requested a number port. This is partially the reason that Public Mobile has discouraged the discusson of such porting department phone number.