topic Re: Problem with activation. in Get Support

Problem with activation.

Willy91 — Fri, 21 Feb 2025 04:17:24 GMT

I followed all the steps. The transfer started and then it stopped and wouldn't work after.

Re: Problem with activation.

BKNS27 — Fri, 21 Feb 2025 03:18:04 GMT

@Willy91

Did you complete step 6?

If you did, reboot your phone by powering off then back on.

Re: Problem with activation.

slusagm — Fri, 21 Feb 2025 03:18:52 GMT

what exactly you meant by transfer stopped? so, you can now make calls but cannot received? did you reply Yes to your old provider's porting authorization text?

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

Re: Problem with activation.

TheSterlinger — Fri, 21 Feb 2025 03:20:13 GMT

Are you doing this through the Public Mobile App? What step are you stuck at?

If you've downloaded the App and it's still not working use the link below to ask Public Mobile agents for help.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437