topic Re: No mobile signal, cannot send sms for Calgary downtown in Get Support

No mobile signal, cannot send sms for Calgary downtown

ChipZip — Thu, 20 Feb 2025 20:00:11 GMT

Is there an outage for Calgary downtown today?
I don't have cell service.

Re: No mobile signal, cannot send sms for Calgary downtown

slusagm — Thu, 20 Feb 2025 17:45:09 GMT

if no signal, there is an issue there

but no outage showing on Telus site:
https://www.telus.com/en/ab/outages

try reboot the phone, try Reset Network settings

and try changing the network mode to 3G or 4G

and report that to PM, Since you might not be able to properly login without getting the 2FA text or no email access (no data), you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: No mobile signal, cannot send sms for Calgary downtown

hTideGnow — Thu, 20 Feb 2025 17:53:52 GMT

HI @ChipZip

what phone do you have? Can you try your sim card on another phone? or try reboot the phone? Also, check if your account is active. See if you can login My Account using email to receive 2FA. Or call 1-855-4PUBLIC from another phone and enter your phone number, the system will then confirm if your account is currently active

Re: No mobile signal, cannot send sms for Calgary downtown

ChipZip — Thu, 20 Feb 2025 17:55:23 GMT

Thanks, @slusagm

Reboot phone --> no luck, still not able to connect to any public mobile network.
Switch to manual network, selected Public Mobile 4G --> message "Can't connect to this network at the moment. Try again later."

Re: No mobile signal, cannot send sms for Calgary downtown

slusagm — Thu, 20 Feb 2025 18:28:16 GMT

Did you try changing the network mode? (changing network mode is not on this menu, you have to go back to the Connection screen and look for Preferred network mode)

try changing to 3G and go back to the connection screen

and you opened ticket with Pm yet?

Re: No mobile signal, cannot send sms for Calgary downtown

ChipZip — Fri, 21 Feb 2025 00:08:49 GMT

Thanks, @hTideGnow
Have not try on another phone, but will try when I get home.
Account is active and up to date -- verified both phone number suggested, and online.