topic Re: Access to account in Get Support

Access to account

BML — Thu, 20 Feb 2025 03:49:25 GMT

Hi,

My email for my account is no longer in use (stopped by the provider) and right my phone is out side Canada. Thus I can not access to my account to check the status and renew plan. What can you help me? Thank you

Re: Access to account

slusagm — Thu, 20 Feb 2025 03:51:48 GMT

you can still get the code via voicemail if you know the voicemail pin. On the screen about the 2FA code, click Didn't Receive Code and send voice message.

then call yourself from another phone to get the 2FA code.

but if you can't do that, too. Ask PM for help. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Access to account

hairbag1 — Thu, 20 Feb 2025 03:56:12 GMT

@BML

do you have a valid payment card on your account set to Subscribed (autopay) ? If so, it'll just renew automatically on renewal night.

added...you can also dial 1-855-478-2542 (1-855-4PUBLIC) and pay using your on-file payment card...you'll need to know your PM pin #.

Re: Access to account

BKNS27 — Thu, 20 Feb 2025 15:51:10 GMT

@BML

You can download a TextNow app on your phone and get a secondary number then call forward your PM number to the TextNow number for the 2FA code.

Re: Access to account

computergeek541 — Thu, 20 Feb 2025 20:08:41 GMT

@BKNS27 wrote:
@BML
You can download a TextNow app on your phone and get a secondary number then call forward your PM number to the TextNow number for the 2FA code.
Login online to your account and have the 2FA code sent by calling.

The above is not correct. The customer has stated that the phone is outside of Canada at the moment. Call forwarding needs to be enabled while connected to the Public Mobile network.