topic Re: CANCEL AUTO PAY in Get Support

CANCEL AUTO PAY

ap14 — Thu, 20 Feb 2025 17:37:14 GMT

I need auto pay cancelled immediately

Re: CANCEL AUTO PAY

TheSterlinger — Thu, 20 Feb 2025 17:43:32 GMT

Sign onto Public Mobile app or website. In My Account Click drop down then payments and click Manage Subscription and turn off Subscribed.

https://myaccount.publicmobile.ca/en/account/my-payment/manage-subscription

Re: CANCEL AUTO PAY

slusagm — Thu, 20 Feb 2025 17:43:18 GMT

you can do it by login My Account, go to Payment Page, Manage Subscription and turn off Subscribed

Re: CANCEL AUTO PAY

ap14 — Thu, 20 Feb 2025 17:45:52 GMT

that seems to be impossible. Every time i click my account it forces me to to the change subscription page where there is no manage or turn off selection

Re: CANCEL AUTO PAY

slusagm — Thu, 20 Feb 2025 17:48:45 GMT

you might not have properly login to My Account

did you try Public Mobile App? can you login there

or ask PM to do it for you, remove the credit card from the account. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: CANCEL AUTO PAY

ap14 — Thu, 20 Feb 2025 17:49:11 GMT

Re: CANCEL AUTO PAY

ap14 — Thu, 20 Feb 2025 17:50:10 GMT

every time i do it send me here

the next screen is this

Re: CANCEL AUTO PAY

hTideGnow — Thu, 20 Feb 2025 17:52:05 GMT

hi @ap14

those screens simply means the login was not successful. Your login does not have a active My Account linked

do you really still have service with PM? your phone still works?

if it works and you need to cancel, you will have to ask PM support agent to help. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: CANCEL AUTO PAY

TheSterlinger — Thu, 20 Feb 2025 18:10:04 GMT

Did you ever create an Eversafe ID on sign up? You can try it yourself from the main page under the sign in line. But it might not work so PM might need to do it for you.