topic Re: US network carrier in Get Support

US network carrier

Scott340 — Wed, 19 Feb 2025 23:23:56 GMT

When the US carrier shows on my mobile phone as AT&T all phone calls out fail. On rare occasion the US carrier shows as T-Mobile the phone calls out work properly.
How can I keep the US carrier T-Mobile?

Re: US network carrier

hTideGnow — Wed, 19 Feb 2025 23:26:32 GMT

hi @Scott340

what phone do you have?

it is likely because you have a phone that is not VoLTE compatible with PM network, so you cannot use VoLTE

it works on TMobile because you are using the T-Mobile 2G network

Re: US network carrier

Chalupa_Batman — Wed, 19 Feb 2025 23:41:23 GMT

@Scott340 wrote:
When the US carrier shows on my mobile phone as AT&T all phone calls out fail. On rare occasion the US carrier shows as T-Mobile the phone calls out work properly.
How can I keep the US carrier T-Mobile?

Hello @Scott340

It depends on your phone and if it's VoLTE enabled. Here is a list of phones accepted by Public Mobile.

https://www.publicmobile.ca/en/get-help/articles/volte

Not knowing what phone you have, you can try to go into your network settings and turn off automatic. Then see what options come up. And yes, I personally find the T-Mobile network better in many locations. If you're able to do this, then make sure data roaming is also turned on and then reboot the phone. The phone should automatically go to T-Mobile. However, if your phone isn't under the approve list, you may only be able to get 2G down there in certain areas.

Side note, do you have a Canada US package or purchase a US add on?