topic Receiving calls in Get Support

Receiving calls

Hockeymom77 — Wed, 19 Feb 2025 18:20:25 GMT

I just hooked up with public mobile and I'm having issues receiving phone calls. How do I fix it.

Has anyone else had this issue

Re: Receiving calls

Yummy — Wed, 19 Feb 2025 15:28:36 GMT

Did you port your number in?

Re: Receiving calls

Phil_Adelphus — Wed, 19 Feb 2025 15:30:59 GMT

@Hockeymom77 After you activated and inserted your Public Mobile sim card did you restart the phone? Is it both incoming and outgoing calls? Do data and texting work? Are you transferring a number from another provider, in which case did you answer Yes to their authorization text with the old provider sim still in the phone?

Re: Receiving calls

slusagm — Wed, 19 Feb 2025 15:36:23 GMT

you just "hooked up" with PM, so new activation? did you request porting the number? did you get a text from old provider and did you reply Yes?

it could be stuck port, there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

Re: Receiving calls

Hockeymom77 — Wed, 19 Feb 2025 18:00:37 GMT

I got a new number. I didn't keepy old number

Re: Receiving calls

Hockeymom77 — Wed, 19 Feb 2025 18:01:34 GMT

I went esim and restarted my phone multiple times and still nothing. I can make calls but my mother in law says number doesn't work but she can text me just fine

Re: Receiving calls

Phil_Adelphus — Wed, 19 Feb 2025 18:20:29 GMT

@Hockeymom77 You probably need to contact Public Mobile customer support. You can either open a service ticket at the chat icon bottom right of this page or, if that doesn't work, send a private message to support using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Receiving calls

Hockeymom77 — Thu, 20 Feb 2025 15:25:23 GMT

Still having the issue. And public mobile is still trying to figure it out.