topic Switching Carriers But Lost Sim Card in Get Support

Switching Carriers But Lost Sim Card

JAnderson3 — Wed, 19 Feb 2025 12:45:11 GMT

Misplaced my PM sim card recently. Just signed up with Lucky Mobile and they say I may need to confirm the phone number transfer via text message. Can someone manually approve the transfer without needing me to confirm via text message please? I dont want to buy another PM sim card just to change phone companies. Thank you in advance!

Re: Switching Carriers But Lost Sim Card

Phil_Adelphus — Wed, 19 Feb 2025 12:51:10 GMT

@JAnderson3 Probably the quickest and easiest solution would be to go to a Telus/Koodo store and buy a new PM sim card. But if you don't want to do that then open a service ticket with Public Mobile agents at the chat icon bottom right of this page and see if they will help.

Re: Switching Carriers But Lost Sim Card

JAnderson3 — Wed, 19 Feb 2025 12:56:36 GMT

Thank you, I submitted a ticket.

Re: Switching Carriers But Lost Sim Card

BKNS27 — Wed, 19 Feb 2025 14:38:39 GMT

@JAnderson3

Chances are that a manual confirmation can be done if you are porting out to Telus or Koodo.

You may have to purchase a new SIM as noted by @Phil_Adelphus and change the SIM card number on your account to receive the confirmation porting text.