topic Re: iPhone problem with data in Get Support

iPhone problem with data

tillyhall — Tue, 04 Jan 2022 23:04:26 GMT

I created huge word document on my iPhone 7 via MS Word app. When I tried to open it and to add some changes, I saw Word was unable to read the document. It may be corrupt. My colleague on job said that I had to apply recovery word tool from Microsoft on computer. I tried to do it, but it didn't aid me. But I like to use phone for my work, not computer.

Re: iPhone problem with data

will13am — Wed, 30 May 2018 16:24:03 GMT

@tillyhall, we will need a lot more information on exactly what is broken with your Public Mobile service that is affecting data as your post tittle suggests.

Re: iPhone problem with data

Korth — Wed, 30 May 2018 16:36:11 GMT

@tillyhall

Does other Data work on your phone? Can it sync with iCloud? Have you configured your phone APN settings for Public Mobile?

https://productioncommunity.publicmobile.ca/t5/Phones-Hardware/How-do-I-set-up-data-APN-on-my-smartphone/td-p/3

https://productioncommunity.publicmobile.ca/t5/Announcements/iPhone-Update-and-APN-settings/m-p/1610#M41

https://apn-canada.gishan.net/en/apn/public-mobile

https://support.apple.com/en-ca/HT201699

Re: iPhone problem with data

meocon — Wed, 30 May 2018 16:41:56 GMT

@tillyhall Did you have this problem before with same phone & same network carrier? If it's your new phone & phone is not with Telus/Koodo, you should set up a new APN For iPhone Automatic Setup go to: http://www.unlockit.co.nz from your iPhone. If everything worked with data before, you should try to reset your network settings. You can do it by going to Settings, General, Reset & choose Reset Network Settings. Hope that helps

Re: iPhone problem with data

NDesai — Wed, 30 May 2018 17:01:32 GMT

I think OP means document stored on his phone that seems to be corrupted. I don't think this has anything to do with PM data service. OP is just looking for an advice on how to get files uncorrupt. @tillyhall Correct me if i am wrong.

Re: iPhone problem with data

LEGO — Wed, 30 May 2018 17:10:01 GMT

I think, OP saying that file created on the phone was stored on iCloud and now it is corrupted, OP blaming Public Mobile Data service for this, as he likes to use phone for this purposes, not computer.

Re: iPhone problem with data

Acekiller — Wed, 30 May 2018 18:24:47 GMT

delete the corrupt file and download the recoverd one from computer.

Re: iPhone problem with data

Elwright — Thu, 31 May 2018 15:41:31 GMT

For tablets there aren't many ways to solve your trouble. Now, one of the most effective things is Apple iPAD Online Service - Google&Apple recommends it.