topic Re: All incoming calls display as Private Number, when preferred network type is set to anything but in Get Support

All incoming calls display as Private Number, when preferred network type is set to anything but 3G

Konjo — Tue, 18 Feb 2025 23:46:00 GMT

I've recently switched from Pixel 6 Pro to Pixel 8 Pro. After restoring the backup onto the new phone, I noticed that all my incoming calls were displaying as Private Number. I've reset network settings, cleared cash and storage settings for the Phone app and contacts, cycled power to the phone multiple times, turned off and ON the SIM, nothing was fixing it. Finally I found that switching from the "Recommended" 5G to 3G as the Preferred Network Type under the SIM settings fixed the problem. I also noticed that besides the 5G, LTE also has the problem. So currently only the 3G network displays the incoming number and caller ID. 5G and LTE don't. Can you please check if there's a problem on the network for my account/ SIM ? Please, help me fix this. I'm paying for 5G, but am currently forced to use only the 3G, which is way too slow to be useful to me. Thank You.

Re: All incoming calls display as Private Number, when preferred network type is set to anything but

BKNS27 — Tue, 18 Feb 2025 23:36:50 GMT

@Konjo

This is a device issue. It will pick the strongest signal whether it be 3G, 4G/LTE or 5G.

3G will be decommissioned this year so your only option will be 4G/LTE or 5G.

Re: All incoming calls display as Private Number, when preferred network type is set to anything but

Konjo — Tue, 18 Feb 2025 23:42:23 GMT

I'm not sure that's answering my question. Are you saying the fact that it displays all incoming calls on 5G and LTE as Private Number is because my device has a problem?

Re: All incoming calls display as Private Number, when preferred network type is set to anything but

slusagm — Tue, 18 Feb 2025 23:49:23 GMT

your Caller ID function might have been disabled

Open the Phone app, go to Settings > Calling accounts > select your SIM > Additional settings > Caller ID, and make sure "Show number" is selected

Re: All incoming calls display as Private Number, when preferred network type is set to anything but

computergeek541 — Tue, 18 Feb 2025 23:50:25 GMT

@slusagm wrote:
your Caller ID function might have been disabled
Go to the Phone app, settings, and Caller account, verify Caller ID status and toggle on if not enabled

The caller ID setting in a phone device is to prevent the phone number being seen by the other person when making an outgoing call. It has no effect on incoming calls.

Re: All incoming calls display as Private Number, when preferred network type is set to anything but

Konjo — Tue, 18 Feb 2025 23:50:05 GMT

Caller ID is enabled, I checked. Also, like I said it displays the incoming number but only if the network is set to 3G. It does not work on LTE or 5G, which is what I need it to work on.

Re: All incoming calls display as Private Number, when preferred network type is set to anything but

slusagm — Wed, 19 Feb 2025 03:25:34 GMT

@Konjo

try this

dial *#30# on your phone to check if Caller ID is off. If it says it’s off, you can dial *30# to try re-enabling it.

And make sure you got the Pixel latest OS

Re: All incoming calls display as Private Number, when preferred network type is set to anything but

Konjo — Thu, 20 Feb 2025 01:46:00 GMT

The fix for this was to first create a fresh backup to Google storage of the current install and all associated data. Next, Reset to Factory Defaults, set up from scratch (not restore from any backups, or other phones). Next, Reset to Factory Defaults again, but this time restore from the latest recently created backup. All worked fine after that.