topic Re: Travel to US in Get Support

Travel to US

Ont_Barb — Tue, 18 Feb 2025 18:51:02 GMT

Help!

I'm going to be travelling to the US. I have the $39/mth, unlimited Canada/US calling & texting plan. Will i be able to use my phone seamlessly while there, without added charges? Or do I need some sort of add-on? Never done this before & not sure how it works!

Re: Travel to US

Chalupa_Batman — Tue, 18 Feb 2025 18:51:49 GMT

@Ont_Barb wrote:
Help!
I'm going to be travelling to the US. I have the $39/mth, unlimited Canada/US calling & texting plan. Will i be able to use my phone seamlessly while there, without added charges? Or do I need some sort of add-on? Never done this before & not sure how it works!

Hello @Ont_Barb

You can use your phone like you were here in Canada while in the US. You will automatically get a text saying to buy addons and such but that's something that goes to everyone when crossing the border. If you have any issues, you can go into your settings, then make sure data roaming is turned on and then go into your network settings and turn off automatic. When you see T-Mobile, click on it and save. Then reboot your phone. You should be set. If that doesn't work, try ATT or Verizon.

Re: Travel to US

Ont_Barb — Tue, 18 Feb 2025 18:56:05 GMT

Thanks so much for your help! I'm an old dog trying to learn new tricks! I appreciate your quick & detailed response.

Re: Travel to US

Phil_Adelphus — Tue, 18 Feb 2025 19:14:27 GMT

@Ont_Barb What phone do you have? It needs to be enabled for VoLTE to work for voice calls in the USA although data and texting still work regardless.

Re: Travel to US

kb_mv — Tue, 18 Feb 2025 20:47:36 GMT

@Ont_Barb I travelled through the US last fall and did a review of the service here: https://productioncommunity.publicmobile.ca/t5/Get-Support/USA-Roaming-Review/td-p/1263110

It worked flawlessly.

Re: Travel to US

Ont_Barb — Tue, 18 Feb 2025 22:06:10 GMT

I have a Samsung Galaxy S23 FE

Re: Travel to US

slusagm — Tue, 18 Feb 2025 22:07:45 GMT

@Ont_Barb wrote:
I have a Samsung Galaxy S23 FE

thats VoLTE compatible, you would have no problem using voice

Re: Travel to US

Ont_Barb — Tue, 18 Feb 2025 22:16:08 GMT

How do I ensure it's enabled for VoLTE? As you can tell, I'm new at this!

Re: Travel to US

SKSuh — Tue, 18 Feb 2025 22:16:51 GMT

Worked like a charm the last time I was in Palm Springs (California) for messaging, data and voice as long as you have roaming enabled and USA coverage with your plan

Re: Travel to US

Ont_Barb — Tue, 18 Feb 2025 22:18:47 GMT

I read your review - excellent! I just have to figure out how to ensure my phone is enabled for VoLTE. I'm an old dog trying to learn new tricks, but I'll get there!

Thanks so much for your help!

Re: Travel to US

Ont_Barb — Tue, 18 Feb 2025 22:23:11 GMT

Thanks so much for your help!

Re: Travel to US

Verla — Tue, 18 Feb 2025 23:26:31 GMT

So I don’t need to pay for an add on to go to the US with $39 subscription?

Re: Travel to US

slusagm — Tue, 18 Feb 2025 23:33:06 GMT

you are correct. The roaming in US is included

but you will still get a text asking you to buy roaming when you first arrive in US, you can simply ignore that text. Of course, you need to make sure roaming data is enabled on your device for roaming to work in US

Re: Travel to US

computergeek541 — Wed, 19 Feb 2025 00:46:21 GMT

Re: Travel to US

Phil_Adelphus — Wed, 19 Feb 2025 12:32:12 GMT

@Ont_Barb I just have to figure out how to ensure my phone is enabled for VoLTE

That model should already be enabled but there isn't necessarily a setting that shows as it is enabled by Public Mobile by default. If you want to check, turn off wifi, turn on cellular data, make a phone call watching the LTE at the top status bar. It should stay on LTE and not drop to 3G.