topic Re: Double charged every month in Get Support

Double charged every month

Kim1234167 — Tue, 18 Feb 2025 16:56:31 GMT

Please contact me. I’m new to PM and have been charged twice each month. I would like to get this corrected or cancel my subscription

Re: Double charged every month

slusagm — Tue, 18 Feb 2025 16:58:44 GMT

how you see it double charged? on the credit card statement?

if you see 2 lines on your PM's My Account's Transaction history, then it is not double charges. Every renewal shows 2 lines but actually just one charge. So, it will only be double charges if you see 2 lines on your credit card statement

if you really see 2 charges on the card monthly, ask PM to help by open proper ticket.

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen
Or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Double charged every month

Kim1234167 — Tue, 18 Feb 2025 17:01:17 GMT

I was charged on two separate dates. Once for my actual bill ($39.55). Also again the following day for a top up fee of $16.95. I should not be paying any top up fee. I am no where near my usage limits each month.

Re: Double charged every month

slusagm — Tue, 18 Feb 2025 17:16:35 GMT

look to me 2 different plans. You sure your credit card not used for another account?

ask PM to trace. Open them a ticket. Steps above