topic Re: I want to talk to a Public Mobile Agent in Get Support

Re: I want to talk to a Public Mobile Agent

Zipi — Tue, 18 Feb 2025 13:04:41 GMT

Please call me. I received a message that you weren't able to process my autopay renewal

Re: I want to talk to a Public Mobile Agent

kb_mv — Tue, 18 Feb 2025 14:08:12 GMT

@Zipi You don't need an agent for this. Go into your account and see the status. If it is suspended, make a manual payment to reactivate your service. If everything is still working and payment was in fact processed don't worry about it. If you really need customer service, open a ticket at the chat bubble. If you have difficulty with this, use the link below for a direct message to them (response time may be longer).

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PS: There is no one here to call you, all help is online.

Re: I want to talk to a Public Mobile Agent

hTideGnow — Tue, 18 Feb 2025 14:09:07 GMT

hi @Zipi

generally you don't need support to help

Login My Account using Incognito/private/secret mode on your browser. After login , you should see a button Pay and Resume Service. Click on that and make payment

Re: I want to talk to a Public Mobile Agent

TheSterlinger — Tue, 18 Feb 2025 14:11:39 GMT

@Zipi unfortunately no one from Public Mobile will call you and as you are aware, Public Mobile does not have a call centre. All the customer service agents communicate via messages.

If you want to communicate with someone you need to create a ticket via the chatbot or the link below.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Did you sigin into your account to verify the payment? But if autopay failed, you have to sign into your account, click on the Payment tab and make a manual payment now to resume your service.