topic Re: New subscriber, not receiving 6 digital to confirm identity in Get Support

New subscriber, not receiving 6 digital to confirm identity

Pooh14 — Tue, 18 Feb 2025 02:09:13 GMT

Re: New subscriber, not receiving 6 digital to confirm identity

Chalupa_Batman — Tue, 18 Feb 2025 02:14:21 GMT

There should be an option there that says... Didn't get code? Click on that and you should see two options. Click on email. If there is no email option, then reach out to a CS Agent.

Please use the chatbot to open a ticket: https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you receive an error message that you are unable to open a ticket, send a private message to a CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 .

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: New subscriber, not receiving 6 digital to confirm identity

slusagm — Tue, 18 Feb 2025 02:19:01 GMT

you are porting in your number? put your old sim card back, the number sent to your old sim card. It will only sent to your PM sim after the port is done

if you still need help, ask PM.

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: New subscriber, not receiving 6 digital to confirm identity

RavingRaven — Tue, 18 Feb 2025 05:58:51 GMT

@Pooh14

Do you have service on your Public Mobile sim card? You cannot recieve the one time identity verification code if your sim card did not fully provision to your account during activation. Only customer support can fix this issue.

If you do have service on your sim card did you request porting of your phone # during activation? If so did you reply YES to the porting authorization text within 90 minutes if recieving it? If no then you need to reinitiate your port request either thru customer support or directly by calling the porting department in the morning with your old account #.

Remember to put your old sim card back in your phone to reply YES to the porting authorization text. Once your port completes (usually within minutes) you will be able to recieve the 6 digit identifier code (or once an agent provisions your sim card to your account if that's the issue.

This 6 digit identifier code is only sent via SMS text to the newly activated sim card...there are no other options to recieve this particular code.