topic Re: No incoming call in Get Support

No incoming call

Alison1102 — Wed, 12 Feb 2025 04:11:13 GMT

Hi everyone,

I just recently port out my Rogers account two days ago and become a public mobile user. However, I have not been able to receive phone calls, but I can make calls to others. I tried following the suggestions here - turning on and off the phone, toggle the airplane mode and switch to 3G network, but none of it worked. I would like to talk to someone from public mobile to troubleshoot, but I can’t find any customer support line that I can reach. Can anyone help me with it? Thanks so much!

Re: No incoming call

hairbag1 — Wed, 12 Feb 2025 03:25:34 GMT

@Alison1102

I just sent you a number to call for port assistance. See the little envelop icon on top right side of the page.

Re: No incoming call

slusagm — Wed, 12 Feb 2025 03:29:53 GMT

did you ever got a text from Rogers to your Rogers sim and you replied Yes?

there is a porting assistance team you can call and ask for update. I can't post the number here, but I will message the number to your community inbox. Please check and call them

Re: No incoming call

Alison1102 — Wed, 12 Feb 2025 03:32:11 GMT

Yes I did reply to the Roger’s message and said yes 🙂 thanks I will check the number

Re: No incoming call

M_asad1 — Tue, 18 Feb 2025 05:50:57 GMT

Can I get it too