topic Re: Not receiving international text in Get Support

Not receiving international text

AlishaErica — Fri, 15 Sep 2023 01:43:48 GMT

I'm not receiving international texts. I am in Canada. The texts are from my bank in Australia. They have given me specific numbers that the texts would come from. How can I resolve this? My bank suggested that I call Public Mobile to ensure I can receive international texts, and that the specific numbers that the texts are coming from are not being flagged as spam.

Re: Not receiving international text

Handy1 — Fri, 15 Sep 2023 01:59:48 GMT

@AlishaErica It might be because the bank is using a short code and not an actual phone number . But you can ask support to investigate for you

send a private message To CS_Agents click

VVVVV Link below VVVVV

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Not receiving international text

computergeek541 — Fri, 15 Sep 2023 02:23:47 GMT

Re: Not receiving international text

Dunkman — Fri, 15 Sep 2023 14:06:22 GMT

@AlishaErica

From previous customer's experience, many short codes (ie from banks) from international countries are not supported by Public mobile. Is it possible to get 2FA via email instead from your bank?

Re: Not receiving international text

AlishaErica — Mon, 18 Sep 2023 14:45:58 GMT

Unfortunately my bank said they cannot do it via email, it must be via text.

Re: Not receiving international text

AlishaErica — Mon, 18 Sep 2023 14:46:20 GMT

Thank you, I am working on getting in touch with the agent.

Re: Not receiving international text

AlishaErica — Mon, 18 Sep 2023 14:46:45 GMT

When I click this link, it says access denied.

Re: Not receiving international text

hTideGnow — Mon, 18 Sep 2023 14:49:16 GMT

@AlishaErica wrote:
When I click this link, it says access denied.

HI @AlishaErica

you don't need that link, it was just Oracle trying to do some cleanup

if you need the support agent link, here you are:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Not receiving international text

rlbcycle — Tue, 18 Feb 2025 04:28:23 GMT

I'm having the same problem. Australian bank. Does anyone have a solution for this? The bank does not send security login codes via email