topic Re: Real Support in Get Support

Real Support

Dinow25 — Mon, 17 Feb 2025 20:20:12 GMT

Is there a real person that works and can call from the company Public Mobile.

Your site is non helpful need a real human

Re: Real Support

slusagm — Mon, 17 Feb 2025 20:24:14 GMT

All supports are online, but answered by real person. Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen
Or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Real Support

Chalupa_Batman — Mon, 17 Feb 2025 20:24:35 GMT

@Dinow25 wrote:
Is there a real person that works and can call from the company Public Mobile.
Your site is non helpful need a real human

I've been called a real boy. 🙂

Public Mobile forum is basically run by it's customers. What issues are you having? Maybe someone here can help?

Re: Real Support

hTideGnow — Mon, 17 Feb 2025 20:25:10 GMT

hi @Dinow25

the support here are real, real person. Just it is different form traditional support model. All supports start with ticket

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Real Support

umnikke8 — Mon, 17 Feb 2025 20:25:45 GMT

You need to file a service ticket, there is no support via call center.

Re: Real Support

Dinow25 — Mon, 17 Feb 2025 20:27:17 GMT

I'm elderly, do not chat box, had help setting this up.

So you can't help me then?

Re: Real Support

Dinow25 — Mon, 17 Feb 2025 20:28:19 GMT

Thanks, I will find a provider that actually helps

Re: Real Support

Chalupa_Batman — Mon, 17 Feb 2025 20:30:55 GMT

@Dinow25 wrote:
I'm elderly, do not chat box, had help setting this up.
So you can't help me then?

This forum/self serve service isn't very "elderly" friendly. The person who helped you sign up should be the one to help you.

But for now, type what your issues is here and we'll do our very best to help you with your concerns.

Re: Real Support

BKNS27 — Mon, 17 Feb 2025 20:46:35 GMT

@Dinow25

PM is not for everyone. Members should have some technical knowledge and the settings on their phone.
For those with little or no technical knowledge. I would suggest to go with a full service third tier or second tier carriers.