topic Re: Transfer number in Get Support

Transfer number

AVallinga — Sun, 16 Feb 2025 22:35:09 GMT

I have 4 lines in the house, 3 on Fido, 1 on Rogers. I accidentally provided the account number Fido instead of Rogers for my number transfer. How can I update this to complete the transfer?

Re: Transfer number

NDesai — Sun, 16 Feb 2025 22:23:51 GMT

@AVallinga Contact PM CS_Agent right away to cancel and reinitiate the porting request. Hopefully the current request fails due to wrong account number.

Re: Transfer number

Sansan — Sun, 16 Feb 2025 22:35:59 GMT

@AVallinga did you respond to the text from Fido to confirm the Port? If not, the request will be automatically cancelled after about a week. But you can confirm by eith Public Mobile by link below.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Re: Transfer number

AVallinga — Sun, 16 Feb 2025 22:43:30 GMT

I did confirm the text from Fido before I realized it was the Rogers account.

Re: Transfer number

AVallinga — Sun, 16 Feb 2025 22:43:49 GMT

Will try, thanks.