topic Accessing Past Bills after Leaving Public Mobile in Get Support

Accessing Past Bills after Leaving Public Mobile

ygw — Sun, 16 Feb 2025 22:33:42 GMT

Hi, I recently left Public Mobile (PM) to switch to another mobile company. I am trying to access my past bills with PM but can't seem to do so. I would like to receive some assistance on how to do so.

Thank you.

Re: Accessing Past Bills after Leaving Public Mobile

HALIMACS — Sun, 16 Feb 2025 19:55:18 GMT

Once you port out, @ygw , there is no access to self-services.

You won't be able to access past bills when your account is terminated.

Sorry to be the bearer of bad news. 😐

Re: Accessing Past Bills after Leaving Public Mobile

Chalupa_Batman — Sun, 16 Feb 2025 19:55:21 GMT

@ygw wrote:
Hi, I recently left Public Mobile (PM) to switch to another mobile company. I am trying to access my past bills with PM but can't seem to do so. I would like to receive some assistance on how to do so.
Thank you.

Hello @ygw

Because your account is now closed, you will have to contact a CS Agent to get access to them. They can only go back 1 year from the time you left.

Please use the chatbot to open a ticket: https://widget.telus.tiia.ai/publicmobile/publicmobile.html?lang=en

If you receive an error message that you are unable to open a ticket, send a private message to a CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 .

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Accessing Past Bills after Leaving Public Mobile

hTideGnow — Sun, 16 Feb 2025 19:59:54 GMT

hi @ygw

you will need PM support to help for sending you the invoices

you can submit by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Accessing Past Bills after Leaving Public Mobile

NDesai — Sun, 16 Feb 2025 22:25:59 GMT

If you're simply looking for the cost, you can review your credit card bills. Otherwise, contact PM CS Agent to see if they can assist you with past invoices.