topic Installation failed in Get Support

Installation failed

Nice_Karen — Sun, 16 Feb 2025 16:29:05 GMT

I purchased and eSim and was going thru the installation and at the end I received a message that the installation failed. Seems my wifi network was not set on.

On the App I had selected a new phone number, set the Default Line to primary, set iMessage/Facetime to personal , set Cell Data to personal, then lastly Update contacts to update later. The app then stopped with the error message no network available.

I have since deleted the App and reinstalled the App.

I deleted the eSIM (so need a new eSim)

I then rebooted the phone. Opened the app and sign in. I get the 6 digit confirmation code via email. It then asks for another 6 digit code to be sent by SMS to the new phone number, however I do not receive this code... the new phone number is not working.

Thanks, Karen.

Re: Installation failed

BKNS27 — Sun, 16 Feb 2025 16:41:35 GMT

@Nice_Karen

Did you try clicking on Resend Code/Didn’t Receive Code?

Have the 2FA code sent by email.

If that didn’t work then contact a CS_Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Installation failed

Nice_Karen — Sun, 16 Feb 2025 17:11:37 GMT

Yes I clicked on Resend Code numerous times until it sends me back to the login page.

I don't see how to request the 2FA code sent by email.

Thanks.

Re: Installation failed

computergeek541 — Sun, 16 Feb 2025 17:16:01 GMT