https://productioncommunity.publicmobile.ca/t5/Get-Support/Esim/m-p/1309961#M901837 <P>Thankyou. I dont have an esim and she tried it on laptop but will tell her to download app</P> Sun, 16 Feb 2025 15:36:18 GMT KZ1964 2025-02-16T15:36:18Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Esim/m-p/1309944#M901829 <P>I have a friend with PM who broke their phone that had an esim.&nbsp; When she buys her new phone with esim capabilities what does she have to do.&nbsp;&nbsp;</P> Mon, 17 Feb 2025 17:00:55 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Esim/m-p/1309944#M901829 KZ1964 2025-02-17T17:00:55Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Esim/m-p/1309960#M901836 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/412924">@KZ1964</a>&nbsp; &nbsp;She would need to download the Public Mobile app on the new phone, log in to her existing account and "purchase" a new esim (the costs should be credited back).</P> Sun, 16 Feb 2025 15:33:19 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Esim/m-p/1309960#M901836 Phil_Adelphus 2025-02-16T15:33:19Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Esim/m-p/1309961#M901837 <P>Thankyou. I dont have an esim and she tried it on laptop but will tell her to download app</P> Sun, 16 Feb 2025 15:36:18 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Esim/m-p/1309961#M901837 KZ1964 2025-02-16T15:36:18Z