topic Re: Refund in Get Support

Refund

Aldrei — Sun, 16 Feb 2025 06:37:40 GMT

Hi there,

I subscribed to Public Mobile on Jan. 9, 2025 and I switched back to my previous provider on Jan.25, 2025, hence I should get a refund for the initial charges charged on my CC as I did not use the full month. I should get a pro-rate refund amount back to my CC.

Please confirm when I can get it. Thanks.

Re: Refund

TheSterlinger — Sun, 16 Feb 2025 05:33:50 GMT

Unfortunately, Public Mobile is a prepaid service provider, hense they do not offer refunds or credits. If you leave you sacrifice any amounts remaining.

Re: Refund

Aldrei — Sun, 16 Feb 2025 05:37:12 GMT

That was not clarified during the subscription and I didn’t know that Public is a prepaid.

Re: Refund

TheSterlinger — Sun, 16 Feb 2025 05:49:07 GMT

Yea, it's in the fine print. Prepaid service with no extra fees or charges, long term contracts, leave anytime... without refunds.

You can ask them and see what they say.

Message customer support agents at the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Refund

computergeek541 — Sun, 16 Feb 2025 14:19:12 GMT

Re: Refund

computergeek541 — Sun, 16 Feb 2025 14:22:56 GMT