topic Re: Porting Number in Get Support

Porting Number

GRVK — Sun, 16 Feb 2025 01:38:37 GMT

I’ve been reaching out to @CS_Agent for about a week for porting my number from Virgin mobile; but haven’t received any response.

Virgin mobile keeps telling me that my porting request expired even though I had responded within 10-15 mins. So, I am now getting billed by 2 providers.

Re: Porting Number

hairbag1 — Sun, 16 Feb 2025 01:36:50 GMT

@GRVK

use this link to message Customer Support...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Porting Number

BKNS27 — Sun, 16 Feb 2025 02:24:09 GMT

@GRVK

Check to see if your Virgin SIM still works. If it does then porting wasn’t completed. Also, you need to reply to the text from Virgin confirming you are porting over to PM with YES with the Virgin SIM in your phone.

If the Virgin SIM doesn’t work then porting is ported over to PM. Just reboot your phone phone by powering off then back on.

Re: Porting Number

Ariyel_Rayne — Sun, 16 Feb 2025 16:44:40 GMT

https://myaccount.publicmobile.ca/en/account/profile/transfer-phone-number

There's an option online to do it