topic Re: 2 step verification in Get Support

Re: 2 step verification

NathanPardy — Sat, 15 Feb 2025 01:54:25 GMT

This doesn't work for me any idea why?

Re: 2 step verification

slusagm — Sat, 15 Feb 2025 03:10:17 GMT

if you meant the trusted device check box didn't work, then you have to check your browser (even you were using app). The trusted device settings on both the My Account on browser and PM needs to use the cache on the browser. If you use those clean browser like Brave Browser, or if you have enabled to clear cache on your browser when browser closed, then the trusted device won't work. So, check that first

Re: 2 step verification

Phil_Adelphus — Sat, 15 Feb 2025 03:34:36 GMT

@NathanPardy Can you explain what happens? If you ported in a number and the 2Fa is going to the wrong phone number then tap "didn't get the code" to get it by email. Once logged in then go to your Eversafe profile (not the general profile) and correct the number there if necessary. If its not anything we've suggested here please give more details.

Re: 2 step verification

computergeek541 — Sat, 15 Feb 2025 06:11:26 GMT

Re: 2 step verification

Baconator2025 — Sat, 15 Feb 2025 13:32:48 GMT

The best solution would be to contact a customer service individual to provide help. They helped me and everything worked worked out well.