topic Re: Signal Just Dropped Dead in Get Support

Signal Just Dropped Dead

MadeJustForThis — Fri, 14 Feb 2025 17:38:34 GMT

I'm in Peterborough, west end, signal just went dead. Not connected to anything.

Re: Signal Just Dropped Dead

Chalupa_Batman — Fri, 14 Feb 2025 17:48:35 GMT

@MadeJustForThis wrote:
I'm in Peterborough, west end, signal just went dead. Not connected to anything.

Hello @MadeJustForThis

Try checking this link to see if there are any outages in your area.

https://www.telus.com/en/mb/outages

If not, try resetting your network settings. If that doesn't work, report outage to a CS Agent

You can submit ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Signal Just Dropped Dead

MadeJustForThis — Fri, 14 Feb 2025 18:19:54 GMT

Thank you, I've reported the outage

Re: Signal Just Dropped Dead

slusagm — Fri, 14 Feb 2025 18:20:02 GMT

I checked the outage map for you, there is no outage is Peterborough

did you login your My Account and confirmed if your account still active? Please login using Incognito mode

Or you can use another phone to call 1-855-4PUBLIC and enter your number to check

Also, try reboot phone and Reset Network Settings. Or try sim card on another phone

If you need PM to help to check the account, send them a message. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Signal Just Dropped Dead

MadeJustForThis — Fri, 14 Feb 2025 18:21:48 GMT

No outages shown on the map. None of the resets work. It's either an outage in my area, or my phone cellular kicking the bucket (iPhone 15 Pro Max) - hoping it's just an outage that will be resolved soon.🤞🏻

Re: Signal Just Dropped Dead

slusagm — Fri, 14 Feb 2025 18:25:55 GMT

if you have another sim card, test it on your phone

Re: Signal Just Dropped Dead

MadeJustForThis — Fri, 14 Feb 2025 18:28:07 GMT

My account is still active. Right now it keeps connecting to 3G only, stays connected for a bit, then goes dead again. Seems to me they're having issues with their system.

Re: Signal Just Dropped Dead

slusagm — Fri, 14 Feb 2025 18:29:32 GMT

can you try changing the network to 4G, 5G On and see ? Actually also try 3G , see which network it can lock it into without disconnecting

Re: Signal Just Dropped Dead

MadeJustForThis — Fri, 14 Feb 2025 18:31:22 GMT

It won't connect to 5G or LTE and 3G is voice only, no data.

Re: Signal Just Dropped Dead

slusagm — Fri, 14 Feb 2025 18:32:48 GMT

sound like a network issue in your area. I think you need to wait for PM to come back

but in the mean time, reboot the phone every half an hour

Re: Signal Just Dropped Dead

MadeJustForThis — Fri, 14 Feb 2025 18:33:40 GMT

Thank you

Re: Signal Just Dropped Dead

MadeJustForThis — Fri, 14 Feb 2025 19:56:27 GMT

This is frustrating. They're blaming it on my SIM card. I just went outside and the signal increased to 1 bar LTE. My co-workers phone did the same thing with my SIM card. The cellular signal is weak in my area as of a couple hours ago. I'm not buying another SIM card. Waste of time and money. I sincerely hope it's resolved soon. If I can't get a proper signal while I'm at work I'll have to switch carriers.

Re: Signal Just Dropped Dead

MadeJustForThis — Mon, 24 Feb 2025 17:07:48 GMT

Just to follow up, every CSR was unhelpful, and one downright incompetent. Everyone at my work that had a phone using the Telus network is having poor reception

I got fed up with the lack of help and switched to Rogers. I'm now getting amazing reception at my desk.

Good riddance to Telus.