topic Re: Porting timeline in Get Support

Porting timeline

surf99992001 — Tue, 04 Jan 2022 23:04:17 GMT

Good day all,

Just wondering. I switched (so I believe on Thursday. lol). With the Public Mobile SIM I can make outgoing calls. But I only receive messages from iphone people not any android peeps. (Just realized this may be when wifi is on). I also never received the text to say porting was successful. I called Rogers, and my account is still active with them. Yet my number, and everything shows up in my Public Mobile profile. I am able to make outgoing calls to Landlines, but don't receive any calls. Holy Limbo! lol

Thanks in advance for your assistance!

@Mary_M

Re: Porting timeline

daredogg — Sat, 05 Nov 2016 15:49:51 GMT

@surf99992001 definitely in limbo! I'm wondering if the port is stuck? You should probably have one of the moderators have a look (Shazia_K, Mary_M or Saray_O). I know they're swamped right now, but sending a private message to one of them to get in the message cue would be a good idea.

Re: Porting timeline

SP3CTRYS — Sat, 05 Nov 2016 15:51:06 GMT

Hey,

I just signed up this morning, my port took all of 20 minutes (That is until I recieved the confirmation text message).

I do remember reading on the site somewhere that it takes on average 30-60 minutes. If after you recieve the confirmation text, you may have toreboot yor phone for it to take full effect.

EDIT: Try a reboot, otherwise you may need to PM a mod.

Re: Porting timeline

surf99992001 — Sat, 05 Nov 2016 15:52:06 GMT

Thanks! Added one of the mods to the message. I did send an email last night, when I first thought something was fishy. I totally understand they must be swamped. Cheers!

Re: Porting timeline

Emissary — Sat, 05 Nov 2016 15:56:21 GMT

Exact same situation since Thursday as well. Haven't heard back from any mods since then. Best we can do is be patient. I'm sure it will be worked out eventually.

Re: Porting timeline

meekju1339 — Sat, 05 Nov 2016 16:07:13 GMT

No need to message the mods yet. The wait atleast 5 hours and then if you dont recive the porting complete text message then private message the moderator with your number, your old account number, your sim card number, and your email address associated with your account

Re: Porting timeline

Emissary — Sat, 05 Nov 2016 16:09:46 GMT

Two days is a lot longer than five hours. If it's taking that long, then something probably is wrong.

Re: Porting timeline

meekju1339 — Sat, 05 Nov 2016 16:11:40 GMT

Sorry about that I read that wrong. Yes 2 days definitely contact a moderator 🙂

Re: Porting timeline

Stormy — Sat, 05 Nov 2016 16:18:33 GMT

@meekju1339 wrote:
Sorry about that I read that wrong. Yes 2 days definitely contact a moderator 🙂

And then still keep waiting. Been over 48 hours since I first PM'ed a mod and still haven't got a response.

Patience is one thing, but this is getting to be rediculous.

Re: Porting timeline

meekju1339 — Sat, 05 Nov 2016 16:33:03 GMT

Right now because of this promotion the moderators are having a hard time keeping up and they are backloged atleast 2-3 days. I understand your frustration, I would be frustrated as well but if you think that there are probably 500-1000 people porting their number everyday and if even 10 percent of those people have issues then thats 50-100 people per day. I would say a big portion of the backlog is due to people who message the moderators with issues that they can solve themselves. (not you you definitely need their help).

Re: Porting timeline

SP3CTRYS — Sat, 05 Nov 2016 16:35:44 GMT

Quick Question, How much information did you provide for the Port? As in, did you fill in as many of the fields as you could?

From past experience when I worked for Bell, the more information a customer could provide me for the port, generally the port took less time. (This was not the case all the time however, just most of the time.)

Re: Porting timeline

k27wong — Sat, 05 Nov 2016 16:38:17 GMT

I ported from Rogers yesterday night, and it took about 5 mins to get the pin text message, and then 30 minutes to get the port successful message.

Re: Porting timeline

Emissary — Sat, 05 Nov 2016 16:39:11 GMT

In my case, I gave account number, pin, and name. I didn't fill in IMEI as the phone Bell had on file was different than the one I was actually using, and I didn't want to introduce any confusion.

Re: Porting timeline

surf99992001 — Sat, 05 Nov 2016 16:43:36 GMT

Eh...

I tossed them my IMEI number, as well as my Rogers Acct. #, and I think I even gave them the pin too.

Sure there was likely just a hiccup, and now I am in the "little" back log of issues.