topic Re: SIM card not working in Get Support

Re: SIM card not working

Mak06 — Fri, 14 Feb 2025 16:12:21 GMT

Did you find any solution?

Please help, going through same issue

Re: SIM card not working

hTideGnow — Fri, 14 Feb 2025 16:20:07 GMT

yes, we got people working. But tell us what the issue with you?

you have a new account or existing? you are using sim card or esim? did you try Reset Network Settings? Did you try your sim on another phone?

or if you like, you can ask PM support to refresh your account. Submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: SIM card not working

slusagm — Fri, 14 Feb 2025 16:32:57 GMT

what phone you have? and does the sim not connected to the network at all? or some of voice, text or data actually work just some not working?

and you can try changing the network mode on your phone, test 3G , 4G and see if it connects

Re: SIM card not working

BKNS27 — Fri, 14 Feb 2025 16:39:25 GMT

@Mak06

Have kept up with your monthly payment?

Once you reach 90 days without monthly payment your account will be closed, SIM stops working and your number is returned to the carrier you got the number from.

If you are up to date on your payment. Login to your account and check on the status of your account or call 1-855-4PUBLIC. You just have to make a manual payment to continue service if account is Suspended.

Re: SIM card not working

Mak06 — Fri, 14 Feb 2025 16:54:48 GMT

Hi,

I have a new account, I am using physical sim card, I have also reset my network settings.

My phone is unlocked , as well as I try to put the sim card in another phone but still same issue " No sim | Emergency calls only "

It is an android, samsung phone, and yes sim does not connect to network at all. No voice, text or data nothing is working

Re: SIM card not working

slusagm — Fri, 14 Feb 2025 17:17:22 GMT

it is just an account setup problem but you might need PM to help. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: SIM card not working

Mak06 — Fri, 14 Feb 2025 21:23:54 GMT

Guys the issue has been resolved by CS_Agent . It was a sim card issue, I tried with new sim card and now it's working perfectly.

Thank you everyone for help and support.