topic Lost/stolen phone mark as in Get Support

Lost/stolen phone mark as

Brendancmaloney — Fri, 14 Feb 2025 03:38:00 GMT

Please chatbot, mark my phone as lost. I need to log into My Account and get OTP sent to my email address and NOT phone number. Thank you Lynne

Re: Lost/stolen phone mark as

Chalupa_Batman — Fri, 14 Feb 2025 03:43:51 GMT

@Brendancmaloney wrote:
Please chatbot, mark my phone as lost. I need to log into My Account and get OTP sent to my email address and NOT phone number. Thank you Lynne

Hey @Brendancmaloney

Since you can't log into your account you can reach a CS Agent this way.

You can submit ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Lost/stolen phone mark as

TheSterlinger — Fri, 14 Feb 2025 03:44:05 GMT

When you try to sign on, it should give you the option to resend code to email. If it's not working, you can send a message to Public Mobile cs agents at the link below and ask them to do that for you.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Lost/stolen phone mark as

hTideGnow — Fri, 14 Feb 2025 03:46:45 GMT

hi @Brendancmaloney you can easily get that code to send to email, just click Didn't Receive Code and then Send email

once you are in My Account, you can Mark you phone as Lost/Stolem yourself

or if you cannot login and need support agent to help, message them , you can submit by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Lost/stolen phone mark as

Chalupa_Batman — Fri, 14 Feb 2025 03:48:17 GMT

@TheSterlinger wrote:
When you try to sign on, it should give you the option to resend code to email. If it's not working, you can send a message to Public Mobile cs agents at the link below and ask them to do that for you.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Just to add to @TheSterlinger , because your phone will have your email on it, the person who may have your phone may have access to that email. So once the code goes to your email, log on to your account ASAP and then click on this link ASAP. Then click on lost or stolen.

https://myaccount.publicmobile.ca/en/account/profile/lost-or-stolen-phone

THEN, go to https://eversafe.id.telus.com/user/selfservemenu right after and change your password to your account. Better to be safe than sorry.