topic Re: how to port over number? in Get Support

how to port over number?

Judy1985 — Fri, 14 Feb 2025 02:27:52 GMT

I cannot sign into My account as it needs a 6 digit confirmation sent via text. I am unable to receive text or calls via esim but I do have data. Please connect me with a number where I can port my number over so I can gain access to My Account.

Re: how to port over number?

Chalupa_Batman — Fri, 14 Feb 2025 02:41:09 GMT

@Judy1985 wrote:
I cannot sign into My account as it needs a 6 digit confirmation sent via text. I am unable to receive text or calls via esim but I do have data. Please connect me with a number where I can port my number over so I can gain access to My Account.

Hello @Judy1985

You can click on "Didn't get code" which should give you the option to send it to your email instead. Once in, go to this link and you can port over your number.

https://myaccount.publicmobile.ca/en/account/profile/transfer-phone-number

If you don't have the send to email, message a CS Agent to resolve that.

You can submit ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: how to port over number?

slusagm — Fri, 14 Feb 2025 02:48:48 GMT

hey, you are porting into PM?

usually the issue is that you still have another sim on your phone. So, remove that other sim if physical , or disable that other sim if it is an esim.

then reboot and Reset network settings and you will be able to receive text and calls

if you need further help, ask PM. Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: how to port over number?

Judy1985 — Fri, 14 Feb 2025 03:03:55 GMT

Thank you, I took out my physical sim and rebooted. Data/LTE working but no call or text. I msged the agent to hope to port number on their end.

Re: how to port over number?

Judy1985 — Fri, 14 Feb 2025 03:05:08 GMT

No option to select "didn't get code"

Re: how to port over number?

Chalupa_Batman — Fri, 14 Feb 2025 03:52:00 GMT

Hey @Judy1985 So then the links given to reach a CS Agent will work for you. An agent should get back to you soon and resolve this. Just keep refreshing the page and keep an eye on the top right corner envelope.