topic Re: Phone calls issue in Get Support

Phone calls issue

Ghyna — Fri, 14 Feb 2025 01:00:25 GMT

Hi,

I can't receive and make calls. Is it a network problem? @members

Re: Phone calls issue

hTideGnow — Fri, 14 Feb 2025 01:03:55 GMT

HI @Ghyna

possible. Which area you are at?

you can check the Telus outage map
https://www.telus.com/en/bc/outages

Montreal area has problem with Mobile data and voice

and try changing network mode to 3G, check if the phone connects in 3G and if you can make calls

last, ask PM support to check and refresh your account. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Phone calls issue

Chalupa_Batman — Fri, 14 Feb 2025 01:03:37 GMT

@Ghyna wrote:
Hi,
I can't receive and make calls. Is it a network problem? @members

Hey @Ghyna

Check for outages in your area.

https://www.telus.com/en/mb/outages

Check your account to make sure your bill is paid up. You can also try resetting your network settings. If that doesn't work, contact a CS Agent to check on their end.

You can submit ticket by direct message:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Phone calls issue

Ghyna — Sat, 15 Feb 2025 22:40:03 GMT

@hTideGnow thank you for your reply, it's been like 3 days since I can't receive and make calls.

Re: Phone calls issue

hTideGnow — Fri, 14 Feb 2025 01:24:42 GMT

hi @Ghyna

and mobile data works?

and does the phone connect after you changed the network mode to 3G?

if you have another phone, test the sim card in another phone and other try to test in another area

of course, if none of that helps, open a ticket with PM support as advised on my post earlier

Re: Phone calls issue

BKNS27 — Fri, 14 Feb 2025 01:51:46 GMT

@Ghyna

Try resetting the Network Setting on your phone and see if that helps.

Re: Phone calls issue

Ghyna — Fri, 14 Feb 2025 03:11:39 GMT

Yes, mobile date and messages work

Re: Phone calls issue

Ghyna — Sat, 15 Feb 2025 22:39:03 GMT

Hi BKNS27,

Thank you for trying to help me. After many tries to restore my phone service, nothing work. I have decided to switch to another company. For now, everything is going well with the new one. Good luck with Public Mobile!!