https://productioncommunity.publicmobile.ca/t5/Get-Support/Log-in-problems/m-p/1309290#M901427 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/525285">@lytefall</a>&nbsp;sounds like an issue with your Eversafe account. Reach out to a support agent, they should be able to link it up.</P><P><SPAN><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></SPAN><BR />(note: you will need to be logged into your Community account for this link to work)</P> Thu, 13 Feb 2025 20:12:10 GMT eddieO 2025-02-13T20:12:10Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Log-in-problems/m-p/1309283#M901426 <P>When I log in either on the app or on the website it acts as if I’ve never been a subscriber and wants me to choose a plan, set up a new sim and provide payment details. What’s going on? I’m still being charged monthly fees and my phone still works.&nbsp;</P> Thu, 13 Feb 2025 19:29:08 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Log-in-problems/m-p/1309283#M901426 lytefall 2025-02-13T19:29:08Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Log-in-problems/m-p/1309290#M901427 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/525285">@lytefall</a>&nbsp;sounds like an issue with your Eversafe account. Reach out to a support agent, they should be able to link it up.</P><P><SPAN><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A></SPAN><BR />(note: you will need to be logged into your Community account for this link to work)</P> Thu, 13 Feb 2025 20:12:10 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Log-in-problems/m-p/1309290#M901427 eddieO 2025-02-13T20:12:10Z