topic Re: No talk in SOME places in USA in Get Support

USA 15 days talk and text

sprow — Wed, 20 Nov 2024 21:21:15 GMT

I have 15 USA talk and text . Been here 8 days. I still can’t make voice call. Call ends.

Re: USA 15 days talk and text

eddieO — Wed, 20 Nov 2024 21:25:45 GMT

@sprow the issue is most likely that your phone does not or is not supported on Public Mobile whitelist for VoLTE devices. Best you can do is try manually connecting to T-Mobile as they are the only cell company in the US that still has 2G Support. If manually changing to T-Mobile alone does not resolve your issue you will need to change the network speed to 2G as well. If you cannot connect to T-Mobile in your area you will unfortunately be out of luck but you can still text and use data so you can use WhatsApp or other apps that are similar

* adding the VoLTE whitelist if you want to look up your device:

Scroll towards the bottom for a list of VoLTE-roaming enabled devices:

https://www.publicmobile.ca/en/on/get-help/articles/volte

Re: USA 15 days talk and text

slusagm — Wed, 20 Nov 2024 21:25:55 GMT

what phone you have? probably VoLTE problem

did you try using 2G network on T-Mobile?

Re: USA 15 days talk and text

hTideGnow — Wed, 20 Nov 2024 21:25:58 GMT

Hi @sprow

data works and just not voice?

try changing your network mode to 2G and change the network connection to automatic and choose T-Mobile and test calls again

if same, it is a problem that your phone cannot use VOLTE and also not able to use the 2G network for voice

only workaround is to use VoIp app like TextNow to make and receive calls using the app

Re: USA 15 days talk and text

Handy1 — Wed, 20 Nov 2024 21:26:14 GMT

@sprow If you phone is not on the PM voLTE whitelist making phone calls work be difficult. And you only option would be to try phone set to 2G/3G and connect to T mobile for voice calls

VoLTE white list

https://www.publicmobile.ca/en/on/get-help/articles/volte

Re: USA 15 days talk and text

BKNS27 — Wed, 20 Nov 2024 21:34:29 GMT

@sprow

You can manually connect to AT&T if T-Mobile didn’t work.

Re: USA 15 days talk and text

Sansan — Wed, 20 Nov 2024 21:36:38 GMT

@sprow It.

Could be totally unrelated but I've seen several several messages here in Canada where people have indicated they cannot even make local calls.

So for you in the USA, could be due to that even though no confirmation or announcement has been made.

Good luck.

Re: No talk in SOME places in USA

sprow — Wed, 20 Nov 2024 22:04:56 GMT

I’ve had same problem. I am in Oklahoma right now.. feel disappointed as I paid for this and can’t use it.texts coming working. But no calls.. how wld I know my phone Has VoLTE.

Re: No talk in SOME places in USA

slusagm — Wed, 20 Nov 2024 22:12:31 GMT

@sprow calls depends on your phone. what model is that?