topic Cannot connect to network in Get Support

Cannot connect to network

Hoang0902 — Thu, 13 Feb 2025 18:32:36 GMT

The networks dropped at Bel Ave Calgary at 11:21.
I received a voice mail from public mobile but I can not connect to hear.
I tried to make a call but "Cannot connect to network".

This is second time this month, last time it took 2 days to recover from public mobile. Unbelievable the service quality !!!!

Re: Cannot connect to network

slusagm — Thu, 13 Feb 2025 18:36:55 GMT

did you try reboot the phone? also Reset Network Settings

Re: Cannot connect to network

hTideGnow — Thu, 13 Feb 2025 18:37:34 GMT

hi @Hoang0902

currently, there is no active outage reported for Calgary
https://www.telus.com/en/ab/outages

(there is one in Calgary, but not reported as an issue for Mobile)

you can try to change your network mode to 3G , 4G and 5G , one of those might work

if not, report that to PM support.  submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Cannot connect to network

Hoang0902 — Thu, 13 Feb 2025 18:42:37 GMT

This is the same issue as one happened on 4 Feb 2025, a week ago.
That time a Agent told me to change phone, reset, reboot.... all 4 phones with all SIM public mobile in may family..... but no change, still issue.

This time happened again. The public mobile changed configuration and make issue again.
What the terrible service !!!!