topic Re: Cannot connect to network in Get Support

Cannot connect to network

Hnausacaptive — Thu, 13 Feb 2025 17:37:35 GMT

Get SOS error message. No connection. Have installed new eSIM card.

Re: Cannot connect to network

eddieO — Thu, 13 Feb 2025 18:07:06 GMT

@Hnausacaptive have you tried restarting your phone? If so, go into your phone's cellular settings and check to make sure the eSIM is active, set to primary. Also, if you have any other eSIMs on your phone make sure they are not active. If you have a physical SIM card it would be best to remove it

If you are still having trouble you will need to open a ticket through the Chatbot:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
(and then type: Customer Support Agent)

Or, if you are having trouble with the Chatbot try sending a private message to:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
(note: you will need to be logged into your Community account for this link to work)

Re: Cannot connect to network

slusagm — Thu, 13 Feb 2025 18:07:43 GMT

make sure the new esim is there and other (or old) sim or esim are removed or deleted

for the new esim, enable it. Or Turn on this Line on iPhone and make sure it is Primary

then Reset Network Settings

Re: Cannot connect to network

Hnausacaptive — Thu, 13 Feb 2025 18:20:34 GMT

Thanks for your input. I’ve tried all the tricks and am now in contact with a service agent.