topic Re: billing in Get Support

billing

Leahdeagle — Sun, 23 Feb 2025 17:12:06 GMT

Hi need to get copies of my bill form 2020 2022 2023 2024 when i log on now i dont see anything as i have charged my provider to bell i need a new phone

Re: billing

slusagm — Thu, 13 Feb 2025 15:42:50 GMT

you need PM to help you with that as you can only download the invoices for last 12 months

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen
Or message them using this link:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: billing

hTideGnow — Thu, 13 Feb 2025 15:44:31 GMT

hi @Leahdeagle

PM support agent can help to prepare invoices from those years

submit a ticket with CS Agent using Chatbot here:
  https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit ticket by direct message:
  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage