topic Re: Incorrect Phone Number entered in Get Support

Incorrect Phone Number entered

Graeme3 — Thu, 13 Feb 2025 11:37:20 GMT

I was setting up my phone number to transfer from another provider and i accidentally entered the number incorrectly. It looks like someone out there tried to help by adding the correct phone number and I am able to verify that phone number but then, the other phone number comes up and I cannot verify it. I need help.

Re: Incorrect Phone Number entered

Phil_Adelphus — Thu, 13 Feb 2025 12:46:54 GMT

@Graeme3 Are you able to log in to your account at all? If you can, check the phone number in your Eversafe profile and make sure it's the right one. I'm not certain from your description whether the number was fully ported, when you say the other number comes up, where does it come up?

Re: Incorrect Phone Number entered

BKNS27 — Thu, 13 Feb 2025 14:28:41 GMT

@Graeme3

If your old SIM still works then porting was not completed. You will need the help from a CS_Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Incorrect Phone Number entered

Graeme3 — Thu, 13 Feb 2025 14:38:53 GMT

I was able to change phone number in profile but message says it won’t appear until I login again.

Re: Incorrect Phone Number entered

hTideGnow — Thu, 13 Feb 2025 14:43:04 GMT

hi @Graeme3

and when you login, the 2FA will still default to sending it to the old number. Click Didn't receive code and choose send email

after you logged in, go to Profile Page, click Manage Eversafe ID and check if the phone number, update it if necessary

Re: Incorrect Phone Number entered

Baconator2025 — Thu, 13 Feb 2025 15:03:13 GMT

Have you activated your sims card?