topic Resign my contract, without having submited my new SIM in Get Support

Resign my contract, without having submited my new SIM

GregMTL — Wed, 12 Feb 2025 22:37:28 GMT

Hello,
I’m new to Public Mobile—so new, in fact, that I haven’t even received my SIM card yet (even though my account has been created since October 2024, and I’ve been billed since then).
Since I haven’t received my SIM card, I haven’t been able to activate my account. However, I would now like to cancel it. The chatbot informs me that I can cancel my account via my account dashboard, but my account isn’t active yet...
How can I cancel my not-yet-activated account to stop being billed by Public Mobile?
Thank you for your assistance.

Re: Resign my contract, without having submited my new SIM

slusagm — Wed, 12 Feb 2025 22:44:37 GMT

Check with PM and they can arrange to have you go to a local Telus store to pickup the PM sim or arrange refund

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket. So, you will need to message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Resign my contract, without having submited my new SIM

BKNS27 — Wed, 12 Feb 2025 22:46:13 GMT

@GregMTL

You will be charged once your SIM is activated. So far, you only created an account.

But If you were charged without activating the SIM.

You can pick up a SIM from Amazon for $5 or from Telus/Koodo/Mobile Klinik for $10 then contact a CS_Agent for a refund.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437