topic Re: Data and text in Get Support

Data and text

Mountie — Sun, 23 Feb 2025 17:25:31 GMT

Why is my data and texting not working. What could be the issue? I've done everything the bot said to do

Re: Data and text

slusagm — Wed, 12 Feb 2025 21:54:49 GMT

Voice calls work?

You can Reset Network Settings on the phone and check if it helps. Or try the PM sim card on another phone

And of course, ask PM to check account. Message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Re: Data and text

Phil_Adelphus — Wed, 12 Feb 2025 21:55:14 GMT

@Mountie Are you a new customer, existing customer? Have you tried turning airplane mode on, wait a minute or two and then off again? Reset network settings? Re-started the phone? Tried the sim in another phone and/or another sim in your phone? So voice calls in and out are working, it's just data and texting?

Re: Data and text

BKNS27 — Wed, 12 Feb 2025 22:13:26 GMT

@Mountie

Check to see if there is an outage in your area.

https://istheservicedowncanada.com/status/telus/map