topic Re: Minutes calls in Get Support

Minutes calls

Kerryt — Wed, 12 Feb 2025 17:00:27 GMT

My plan has unlimited calling and texting in Canada and yet I can’t call out or receive calls why.

Re: Minutes calls

kb_mv — Wed, 12 Feb 2025 17:04:35 GMT

@Kerryt wrote:
My plan has unlimited calling and texting in Canada and yet I can’t call out or receive calls why.

@Kerryt A few more details would be helpful. Did you just join / port in a number from a different carrier? Did the service ever work and now it doesn't? Have you tried rebooting the phone?

Re: Minutes calls

alegator_23 — Wed, 12 Feb 2025 17:05:11 GMT

@Kerryt hi,

Can you provide more information:

1. Did you just join PM ? if yes was your number ported properly and you can see service bars on the mobile phone ?

2. What error do you see ?

3. Any additional information related to phone/connection/troubleshooting steps will be very helpful to assess the issue and provide some guidance.

Best.

Re: Minutes calls

Kerryt — Wed, 12 Feb 2025 17:08:48 GMT

Been with PM for 2 years and I am getting voice message that I have run out of minutes every time I try to call out move to Roger’s tired of this. If Telus can’t fix the problem with Public I am gone.

Re: Minutes calls

alegator_23 — Wed, 12 Feb 2025 17:16:13 GMT

Hi @Kerryt

1. Did you check on the PM mobile application/website that your plan is actual unlimited calls + texting, maybe there were some changes ? Just to confirm that the plan is valid.

2. I assume your payment is up2date and there is no delays.

3. You may want to open a ticket with Customer Support if all above is valid:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

4. Also as suggested maybe to reboot the phone (solving issues sometimes).

Hope it helps,

Best

Re: Minutes calls

Kerryt — Wed, 12 Feb 2025 17:16:14 GMT

Yes I have this and 100G data so I don’t understand why this is always happening.

Re: Minutes calls

kb_mv — Wed, 12 Feb 2025 17:18:16 GMT

@Kerryt wrote:
Yes I have this and 100G data so I don’t understand why this is always happening.

@Kerryt Maybe open a ticket with customer service using the chat bubble. If it gives you issues, use the link provided by @alegator_23 for a direct message (replies may take longer).

Re: Minutes calls

computergeek541 — Wed, 12 Feb 2025 17:18:29 GMT